Privacy Policy for Bespoke Upholstery & Restoration
At Bespoke Upholstery & Restoration, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services or visit our online platform.
1. Information We Collect
We collect various types of information to provide and improve our upholstery and restoration services. This may include:
- Personal Identification Information: Your name, postal address, email address, and telephone number when you contact us for a quote, place an order, or make an inquiry.
- Service-Related Information: Details regarding the furniture items you wish to have repaired, restored, or upholstered, including descriptions, preferences, and service history.
- Financial Information: Payment details (e.g., credit card information) are collected by secure third-party payment processors when you make a booking or payment. We do not store sensitive payment card details on our servers.
- Website Usage Data: Information about how you interact with our online platform, such as IP address, browser type, pages visited, and date/time of access. This helps us understand user behaviour and improve our site.
2. How We Use Your Information
We use the collected information for various purposes, including:
- To provide, operate, and maintain our furniture repair and restoration services.
- To communicate with you regarding your service requests, appointments, and custom upholstery projects.
- To process transactions and manage billing for services rendered.
- To enhance and personalize your experience with our services and online platform.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and resolve any disputes.
3. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our business and providing services to you (e.g., payment processors, analytics providers). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.
4. Data Security
We implement appropriate technical and organisational measures to protect the security of your personal data both online and offline. This includes robust encryption, secure servers, and access controls to prevent unauthorised access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights (GDPR)
In accordance with the General Data Protection Regulation (GDPR), you have certain rights concerning your personal data. These rights include:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details provided below.
6. Cookies
Our online platform may use "cookies" to enhance your experience. Cookies are small data files placed on your device. They are used to remember your preferences and tailor your experience. You have the option to set your browser to refuse cookies or to alert you when cookies are being sent. However, some parts of our site may not function properly if you disable cookies.
7. Third-Party Links
Our online platform may contain links to third-party websites. These sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any updates.
9. Contacting Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Bespoke Upholstery & Restoration
14 High Street
Richmond, London, TW9 1BZ
United Kingdom